Burnley Borough Council
The district council. Broadly: what happens on your street and to your bins, plus planning and housing.
- Bin collections and recycling Household, garden and recycling collections, missed bins and replacement bins.
- Fly-tipping and dumped rubbish Removal from public land, and enforcement against people who dump.
- Street cleaning and litter Sweeping, litter bins, and clearing up after incidents.
- Planning applications Deciding applications, and enforcement against unauthorised building.
- Housing and homelessness Housing advice, homelessness duties, and standards in private rented homes.
- Council tax and benefits Billing, collection, and council tax support.
- Environmental health Noise, pests, food hygiene inspections and air quality.
- Parks and open spaces Maintenance of parks, playgrounds and borough-owned green space.
- Licensing Pubs, taxis, takeaways and street trading.
- Elections The electoral register and running local elections.
Lancashire County Council
The county council. Broadly: the roads themselves, and the big statutory services.
- Roads and potholes Road surfaces, resurfacing, drainage, gritting and road markings.
- Pavements and kerbs Footway repairs and obstructions on the highway.
- Street lighting Lights that are out, flickering or damaged.
- Traffic and speed limits Speed limits, traffic calming, signs and crossings.
- Schools and education School places, admissions and special educational needs.
- Adult social care Care assessments and support for older and disabled people.
- Children’s services Safeguarding, family support and children in care.
- Libraries Library services and the record office.
- Household waste recycling centres The tips, as distinct from kerbside collections.
- Public rights of way Footpaths and bridleways.
Neither council
- Police and crime Your local constabulary, 101 for non-emergencies, 999 in an emergency.
- Fire and rescue Your county fire and rescue service.
- Water and sewers Your water company.
- Gas and electricity supply Your supplier, or the network operator for faults.
- Motorways and trunk roads National Highways.
Not sure which one it is?
It does not matter. A few things are shared between the two councils and responsibilities change, so send it to me either way and I will put it in front of whoever should have it.